applicant

DEVELOPMENT SUPPORT / WEB SUPPORT / SUPPORT DEVELOPER – MIDLANDS (REF: RH-000C5J2, Closing Date: 15/07/2010, Salary: £28k + On-call Allowance)

We need a hands-on Web Support Analyst / Web Application Developer with Support skills to join a rapidly expanding, friendly software company based just north of Birmingham. Specialising in the development of highly functional and market leading software our client is seeking to recruit a Web Support / Web Developer to work within a client facing environment.

Expect to be involved across all stages of the software implementation lifecycle covering the development, implementation and support of a business critical application delivered in a Software as a Service (SaaS) environment. In more detail you will:

• Provide ongoing development and enhancement to the software as per client requirements.
• Provide customer support throughout the implementation process and thereafter.
• Translate customer requirements into internal specification documents.
• Managing external and internal project meetings including the monitoring and control of workflow.
• Go the extra mile to ensure clients receive excellent customer service and a smooth software implementation.

This is a hands-on role and will require a high level of understanding in IT including demonstrable experience in the following: UNIX (Linux); Web Programming (JavaScript and PHP); Databases (SQL); Report Writing (Crystal Reports, iReport or something similar).

Any prior exposure to C/C++, Oracle or the Logistics industry would be a distinct advantage.
This role is suited to a technical Software Implementation Consultant, Support Developer or a client facing Software / Web Developer. Either way you must demonstrate a good technical background and have knowledge of implementing complex software whilst providing excellent customer service.

Expect a challenging yet highly rewarding environment that offers plenty of opportunity to broaden your skills.

• Please note this role will require onsite visits so it is essential you are flexible and posses your own vehicle. You will also work in a rotating support desk environment (usually 1 day per week.) and the 24hr support rota (generally 1 week in every 7).

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Guru are an employment business renowned for delivering careers networking to the IT sector. In this instance Guru are managing the selection process for this particular Support Developer campaign on the behalf of our client. We offer a transparent service to both clients and candidates which means that if you pass our initial filtering criteria (based on your CV suitability against our client’s requirements) we will email you with the client’s details and also pass your complete application to the client for consideration. By applying to this role you are granting consent for us to work in this way. One final note, your application will only be used in conjunction with this specific role.