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Help Desk Technician
at Allon Hill in Denver, CO
Rapidly expanding and seeking a Help Desk Technician who enjoys a fast-paced, high intensity environment.
SUMMARY: Assist team members with information technology related questions in person, electronically, and by telephone. Diagnose and resolve computing related issues. Stay current with technological trends related to IT. Support for two sites with time split between both locations.
RESPONSIBILITIES:
• Respond to helpdesk requests via telephone, email, via remote access, and in-person.
• Diagnose and resolve advanced information technology hardware and software issues. Stay current with technological trends related to the IT environment.
• Develop and maintain a professional level of proficiency with Information Technology and Allonhill’s specific systems and technologies.
• Identify and escalate situations requiring urgent attention.
• Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a JIRA ticketing system to track and route problems and requests and document solutions.
• Work with Support Services colleagues to research and document problem resolutions.
• Work independently to research and resolve complex technical issues.
• Provide one-on-one virus inspections and training sessions with staff and their computers. Assist Student Support Technicians with this and similar tasks.
• Occasionally visit remote offices to provide in-time assistance in urgent situations.
• Develop and maintain knowledge of Allonhill and IS departmental roles and responsibilities.
• Performs other related duties as assigned.
SKILLS AND ABILITIES:
• Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with colleagues and team members.
• Attention to detail.
• Ability to research and report on problems, solutions, products and vendors.
• Creative thinking and problem solving.
• Ability to capture and communicate the context of a situation
• Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing.
• Ability to work both independently and as a team member.
• Ability to delve into and achieve understanding of a problem or request in order to offer the most appropriate possible solution.
MINIMUM EDUCATION AND EXPERIENCE:
Bachelor's degree or equivalent experience and 1-3 years in a help desk or other technical support role, preferably in the financial industry.
Demonstrated ability to operate effectively and display a professional demeanor during periods of high stress (such as company-wide technology incidents or outages which result in high call volume).
SUMMARY: Assist team members with information technology related questions in person, electronically, and by telephone. Diagnose and resolve computing related issues. Stay current with technological trends related to IT. Support for two sites with time split between both locations.
RESPONSIBILITIES:
• Respond to helpdesk requests via telephone, email, via remote access, and in-person.
• Diagnose and resolve advanced information technology hardware and software issues. Stay current with technological trends related to the IT environment.
• Develop and maintain a professional level of proficiency with Information Technology and Allonhill’s specific systems and technologies.
• Identify and escalate situations requiring urgent attention.
• Capturing and documenting the details of an issue and troubleshooting steps taken in order to escalate the issue or document the identification and resolution; using a JIRA ticketing system to track and route problems and requests and document solutions.
• Work with Support Services colleagues to research and document problem resolutions.
• Work independently to research and resolve complex technical issues.
• Provide one-on-one virus inspections and training sessions with staff and their computers. Assist Student Support Technicians with this and similar tasks.
• Occasionally visit remote offices to provide in-time assistance in urgent situations.
• Develop and maintain knowledge of Allonhill and IS departmental roles and responsibilities.
• Performs other related duties as assigned.
SKILLS AND ABILITIES:
• Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with colleagues and team members.
• Attention to detail.
• Ability to research and report on problems, solutions, products and vendors.
• Creative thinking and problem solving.
• Ability to capture and communicate the context of a situation
• Excellent oral and written communication skills, with a focus in technical or instruction-oriented writing and in clearly communicating complicated concepts over the phone, in person, and in writing.
• Ability to work both independently and as a team member.
• Ability to delve into and achieve understanding of a problem or request in order to offer the most appropriate possible solution.
MINIMUM EDUCATION AND EXPERIENCE:
Bachelor's degree or equivalent experience and 1-3 years in a help desk or other technical support role, preferably in the financial industry.
Demonstrated ability to operate effectively and display a professional demeanor during periods of high stress (such as company-wide technology incidents or outages which result in high call volume).
Published at July 17th, 2009
Viewed: 243 times
Viewed: 243 times